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  • County 911 Receives International Fire Dispatch Accreditation

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    January 08, 2020

                                                                                                       Jan. 6, 2020
    Contact: Tracy Jackson, Assistant County Manager
    Telephone: 910-323-6117
    E-mail: trjackson@co.cumberland.nc.us 
    County 911 Receives International Fire Dispatch Accreditation
    FAYETTEVILLE – Cumberland County’s Emergency Services 911 Communications Center has received the Emergency Fire Dispatch accreditation from the International Academies of Emergency Dispatch. Cumberland became the 51st agency worldwide and the sixth in North Carolina to receive this international accreditation, which puts Emergency Services among an elite group of dispatch centers recognized as an Accredited Center of Excellence.
    The Cumberland County Board of Commissioners recognized Emergency Services at their meeting this morning for receiving the accreditation.
    The Cumberland County 911 center dispatches calls for the 19 volunteer fire departments in the county, as well as the Spring Lake and Hope Mills Fire Departments.
    The Emergency Fire Dispatch accreditation provides a systematic monitoring and evaluation process of call centers to ensure there is a continuous model of improved standardized care provided to citizens. The accreditation process requires an agency to conduct an intensive self-assessment based on the IAED’s rigorous standards. After reviewing the application, the organization conducts an onsite evaluation visit. Agencies recognized as Accredited Centers of Excellence adhere to industry best practices that promote standardized care, superior professionalism, as well as tracking and monitoring of response times to citizens throughout the call process.
    “Being an Accredited Center of Excellence is about the hard work and professionalism our Telecommunicators put into every single call,” said Telecommunications Manager Adam Johnson. “It is a commitment to the public that when you are having your worst day, we are providing the best possible service.”
    Communications Center Accreditation
    Cumberland County’s 911 Communications center also maintains designation as an Accredited Center of Excellence for emergency medical dispatch by the IAED. The IAED website states that “Accredited Centers share a common goal of improving public care and maximizing the efficiency of 911 systems.” This accreditation lasts through 2020. 
    For more information on the IAED and accreditations, visit emergencydispatch.org.
    Find out more about Cumberland County Emergency Services at co.cumberland.nc.us/departments/emergency-group/emergency-services or call 910-321-6736.
    A group of people standing in front of a crowd posing for the camera

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    Left to right are 911 Standards Program Coordinator Christine Buchanan, Telecommunications Manager Adam Johnson and Emergency Services Director Gene Booth. Commissioners pictured left to right are Larry Lancaster, Chairman Marshall Faircloth, Michael Boose, Vice Chairman Glenn Adams and Jimmy Keefe.