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  • Shelter Monitor

    The Salvation Army
    Job Description
    Job Code  –  Title:
    Shelter Monitor
    Employee Name:
    Shelter-Social Services
    Fayetteville / Sandhills NC
    Job Family:
    Social Services
    Reports to:  Shelter Mgr
    Direct Reports: None Revision Date: 1/19/2019
    Job Summary:
    Assists residents staying in the Shelter overnight; performs client intake procedures and prepares client intake records; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that facility is maintained in a neat and proper order.
    Essential Functions:
    This job description should not be interpreted as all-inclusive.  It is intended to identify the essential functions and requirements of this position.  The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
    Residential Management Responsibilities (60%)
    Answers telephone and in a professional manner responds to questions regarding the shelter operations.
    Performs client intake procedures including running sexual offender checks; checks clients into the shelter; prepares and monitors client intake forms; prepares and maintains resident roster.
    Records statistics as instructed.
    Provides information and referrals to appropriate community agencies. 
    Updates client files as needed; obtains client’s signature on forms as well as house rules and regulations.
    Supervise, prepare and distributes meal and shower tickets, assigns bed numbers; distributes towels, linens and personal hygiene items; secures and distributes client medications as required.
    Housekeeping & Chore Distribution Responsibilities (20%)
    Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion of such; as needed, participates in the cleaning and maintenance of facilities, supplies, and equipment; inspects facility on a routine basis to ensure compliance with established standards; ensures return and accountability of The Salvation Army property (linens, etc.).
    Building Security Responsibilities (20%)
    Ensures clients comply with house rules; checks client’s baggage for drugs, alcohol, weapons and pornography; records incidents and notifies supervisor of any special circumstances or unusual problems; ensures security of facility and clients; arms and disarms alarms in accordance with lodge policy; locks and secures area inappropriate for client entry.
    Conducts routine checks of the facilities to ensure that all doors are locked and that nothing is amiss; locks doors to ensure security of the facilities.
    Responds to emergencies in a calm manner and initiates appropriate actions in accordance with established policies and procedures.
    Other Responsibilities:
    Verifies if clients are in the hospital as well as the length of their stay.
    Verifies residents case managements and any medical needs.
    Supervises daily cleaning of facility.
    Informs supervisor of any referral issues as they arise.
    Assists with seasonal program events as needed.
    Performs other duties as assigned.
    Materials and Equipment:
    General Office Equipment         Intercom System           General Cleaning Equipment     Computer
    Knowledge, Skills and Abilities:
    Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
    Knowledge of general office procedures and practices.
    Knowledge of basic record keeping practices and procedures.
    Ability to communicate effectively with clients in order to control, lead, and motivate behavior.
    Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
    Ability to work independently with limited supervision while enforcing established policies and procedures.
    Ability to present a positive and professional image of The Salvation Army.
    Education and Experience:
    High school diploma or G.E.D.,
    One year prior experience performing security or social services work in a shelter or similar environment,
    any equivalent combination of training and experience, which provides the required knowledge, skills and abilities.
    Valid State Driver’s License (Preferred)
    Physical Requirements:
    Ability to meet attendance requirements.
    Ability to read, write and communicate the English language effectively.
    Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
    Ability to perform combinations of sitting, standing and walking on a frequent change basis. Distance of travel is usually within the same building.
    Limited amount of physical effort required associated with walking, standing, lifting and carrying objects (up to 100 lbs) occasionally.
    Working Conditions:
    Work is performed in a residential facility where there are physical discomforts associated with changes in weather, breakdown of facility equipment, or discomforts associated with noise, dust, dirt and the like, but may include other discomforts associated with the shelter environment.
    Statement of Purpose:
    This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.
    All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
    Your signature below indicates that you have read and understand the job description and agree to perform the duties as assigned.
    Contact Information