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  • WAP Program Support Aide

    Action Pathways
    Job Description
    General Duties and Responsibilities
    Provides general business office assistance including high quality of customer service in all situations.
    ? Retrieves messages from agency voice mail and forwards to appropriate staff member. Answers incoming telephone calls, determines purpose of caller and forwards calls to appropriate staff or department. Answers question about the organization, its services, etc.
    ? Write, types or enters information into computer to prepare correspondence or documents, copying information from one record to another as needed. Assists customers in preparing application forms. Prepares requisitions, maintenance or travel requests, type flyers, proposals and other materials.
    ? Maintains data base of customers, partners, contractors, etc.
    ? Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel. Monitors visitor access. Issues and retrieves customer service office surveys during visits.
    Knowledge
    Applicant must be able to:

    ? Operate computer using internet software, spreadsheet and word processing software and learn program specific software within 60 days of hire.
    ? Type or keyboard at least 50 words per minute accurately.
    ? Operate office machines.
    ? Have a valid driver's license and own transportation for the position.
    ? Communicate effectively. Ability to speak Spanish is preferred.
    Contact Information