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  • Help Scout


    Nick Francis Co-founder & CEO

    Below you'll find two recently updated resources. Our hope is that they can offer some benefit to your team and customers during this difficult time.


    Working Remotely: Tips from 100+ Remote Workers & Leaders

    We've been doing and writing about remote work for the better part of a decade. As many of you were recently forced into the world of remote work, we pulled together all of our best content — along with advice from others — into a single resource. Keep reading ›


    Crisis Communication for Customer Service Teams 

    We're all struggling to deal with the effects of COVID-19, both in terms of the human tragedy and the business impact. As a customer service team, communicating well in a crisis is paramount. These are our best tips for making it happen. Keep reading ›